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Although we always try our utmost to arrange the possibly best services for our
customers, a few problems, due to some reasons, still happen somewhere and
sometimes. To make sure that the tour is going smoothly and the customers are
taken care to the nails, our operators are always online with Yahoo, Skype,
e-mail and on mobile 24/7. In order to absolutely clear all the troublesome
matters in our tours, please read and follow our problem solving mechanism.
- The tourists and our operator must provide each other with all contact details
of tourists' representative, tour guide and operator.
- When a problem occurs, the tourists’ representative must inform the tour guide
right away, so that the tour guide will arrange the matter to the satisfaction
of customers right then.
- If the customers are not satisfied with the arrangement of the tour guide, the
tourists’ representative must inform the tour operator. The operator will have
quick appropriate action to settle the problem.
- In any case, the tour guide must inform to the tour operator, and the operator
should reconfirm with the tour representative that the problem is solved. If it
is not properly solved, then the tourists’ representative must ask for the
operator’s action until the two sides reach an agreement.
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... Your services were excellent and very much appreciated. We were very happy with the results and the guides etc. My family is well and we are back in the US. Thank you for all the timely help...