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Since the formation
of
 ., we realize the importance of quality in services we provide
for customers. With consistently effort and application modern management
methods, we have gained reputation in travel industry in Indochina and customers
trust (see
our customers reviews).
See our
mechanism for solving problem on tours
Our ISO 9001:2008 Certification
Our checklist for services we provide:
Checklist for tour operators
Checklist for tour guides
Checklist for selecting hotels
Checklist for selecting restaurants
Checklist for selecting transfer services
Hereafter is brief information about our quality management system:
Customer focus
.
management board ensure that customer requirements are
determined and are met with the aim of enhancing customer satisfaction.
Quality policy
. management board ensure that the quality policy:
- is appropriate to the purpose of
.
- includes a commitment to comply with requirements and continually improve the
effectiveness of the quality management system.
- provides a framework for establishing and reviewing quality objectives.
- is communicated and understood within
.
- is reviewed for continuing suitability.
Quality commitment
. management board committed to the development and
implementation of the quality management system and continually improving its
effectiveness by:
- communicating to all employer the importance of meeting customer demand.
- establishing the quality policy.
- ensuring that quality objectives are established.
- conducting management reviews.
- ensuring the availability of resources.
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... Your services were excellent and very much appreciated. We were very happy with the results and the guides etc. My family is well and we are back in the US. Thank you for all the timely help...