Hi there Trong
Yes thank you for writing - we were both very happy with the guides in hanoi and
in sapa - very energetic and had a good attitude. The cruise with heritage I
think people had a few problems with - the accommodation was clean and food
excellent but staff didnt speak any english (crew on the boat) and the guides
english wasn't that good..but for what we paid for and you did say it was the
lowest standard you send people on we were overall happy. I think as long as you
warn people before like you did I think they can't complain so thanks.
also maybe tell people how cold it will be so they can pack some warmer clothes
- nobody we met had prepared the correct clothes. It was freezing...
thanks again - overall it was great.
Nicky
... We really had a wonderful time in Vietnam and we do appreciate the work and efforts you have made to put the program and activities together. Everything was really perfect and we are very pleased with the guides and drivers as well as the hotels you had reserved together with all activities ...