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Hi Than Mai,
Thanks for your email.
Overall, we have mixed review with regards to your service. Our Day 1 to 5 trip (HCMC - Cantho- HCMC), has been great !! I must say we have a very helpful guide (Mr Long) and driver who provide good service to us tru out our journey. Long has really bring out the best in HCMC and Cantho - both places of interest, history and food. Special thanks to Mr Long for helping us way past Day 5 of our trip (Day 6 to Day 9) when we have problem communicating with the Dalat guide and giving us a call almost every night (Day 6 to Day 9)to see if we required any help.
For our Dalat trip ( Day 6 to Day 8) , we are quite disappointed in the guide service . We asked for an English speaking guide. However, our Dalat guide hardly speak English. We have a hard time talking to him. That spolit our mood at Dalat although I must say Dalat is a beautiful place. To make matter worst, the guide "refused" to take us to places that we requested to go (Now I'm not sure whether he understands what we want.... after a while we get too tired to communicate to him....).When we asked for eating places, he do not know where to bring us to , we end up being "chop" by a Chinese restuarant that I cant recall.....
To sum up, I thought the driver service is great. For guide service, I thought the guide shd be able to speak good English if we requested for an English guide. I was told that our Dalat guide was only 7 months into his job. If he is too new, then he shd be accompanied by a senior which will allow him to pick up valuable experience. Generally , I thought Vietnam tour guides are on the quieter side. I thought it will be good if the guides could speak up more eg giving an introduction of the places that we are visiting , when we are at the museum bring out the best in the exhibits,....etc.
I hope the above will help improve your service. Vietnam is a nice place. I will definitely visit it again esp North and Central Vietanm. Hopefully when I do visit again, your service will have improved. I look forward tousing your service in the future.
Thank you.
Regards
Kokyong
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... We really had a wonderful time in Vietnam and we do appreciate the work and efforts you have made to put the program and activities together.