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Dear Ms Luong,
Happy New Year to you too....
We are quite happy with trip overall but have some comments on the following:-
1. The staff in Salute hotel is not really helpful coz we almost missed our train to Sapa because they can't get us a taxi on time as we have requested for. And because of this we have been slaughter by a taxi who charging us VND 250,000 from the hotel to train station (for a normal taxi).....
Because of the delay in entering the train, our cabin have been occupied by other vietnamese people who denied to go out from our cabin and we have some argument with them in the train and luckly someone who stay in our next cabin help us to get these people out from our cabin else we won't know where we would stay for that night...it's really a nightmare for 6 of us....
Moreover, the staff at Salute Hotel keep asking us when to check out on the last day of our trip since I already mentioned to them we will check out @ 12 noon. They are not friendly while asking us....
2. We noted that the driver at Sapa drive in a dangerous way and have risky our life all the way to Bac Ha market and also to Sapa.....
3. The tour guide at Sapa didn't informed us about the condition of the road (which are very slippery & muddy) before we start trekking to the village and because of this we are not well prepared with suitable cloth for treking....
Overall we are happy with the hotel and the food provided. Except all the incident mentioned in the above, we are really have a good trip in Hanoi, Halong Bay & Sapa, it's really an amazing place to visit and I will recommend it to my other friends as well.....
Best regards,
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... We really had a wonderful time in Vietnam and we do appreciate the work and efforts you have made to put the program and activities together.